Refund policy

Return & Refund Policy

Last updated: August 12, 2026

At Daim's Collections, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we’ll do our best to resolve it.

1. Return Eligibility

We accept returns or exchanges if:

  • The product is defective or damaged when received.

  • The wrong product or size was sent due to our mistake.

  • The product received is significantly different from what was ordered.

To be eligible for a return or exchange, the item must be unused, unwashed, unworn, and in its original condition with all tags attached.

2. Size & Change-of-Mind Returns

Please carefully check our size chart before placing your order.

We do not accept returns or refunds simply because the customer ordered the wrong size, changed their mind, or does not like the fit/style.

However, size exchanges may be available depending on stock availability. Customers are responsible for the applicable delivery charges for size exchanges.

3. Damaged or Incorrect Items

Please check your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery through WhatsApp or our contact page.

Please provide:

  • Your order number

  • Photos/videos of the item

  • A clear description of the issue

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the situation.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn or washed

  • Items with removed or damaged tags

  • Items damaged after delivery by the customer

  • Customized or personalized products

  • Items returned without prior approval

5. Refunds

If your refund is approved, we will inform you about the refund process.

Refunds are generally issued after the returned item has been received and inspected. Depending on the payment method, the refund may take additional time to reach your account.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.

6. Return Shipping

If the return or exchange is due to our mistake, such as sending the wrong item or a defective product, we will cover the applicable return shipping cost.

For customer-requested size exchanges, the customer may be responsible for shipping charges.

7. How to Request a Return or Exchange

To request a return or exchange, contact us through WhatsApp or our Contact Us page with your order number and details of the issue.

Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

WhatsApp: 03260643681
Email: daimcollections26@gmail.com
Store: Daim's Collections

We reserve the right to refuse a return or exchange if the item does not meet the conditions mentioned above.